Fetch integrates on-demand patient discharge summary translation into electronic health record (EHR) systems, saving millions in preventable costs and improving care for non-English-speaking patients.
VIRGINIA BEACH, VA – September 17, 2025 – The Language Group (TLG) and Commence™ proudly announce the launch of Fetch: a patent-pending, on-demand translation service for patient discharge instructions. Fetch is designed to address a critical gap in healthcare communication: providing non-English speaking patients with rapid, accurate, and legally compliant discharge instructions in their preferred language.
“In this fast-changing world of technology, it is our job as solution providers to find the best solutions for our clients,” said Giovanni Donatelli, Chief Executive Officer of The Language Group. “When patients are discharged with medical summaries only in English, it creates serious issues – confusion, potential readmission, and negative health outcomes. Fetch is fast, cost-effective, and compliant with existing laws surrounding language access and patient privacy. In mere minutes, a summary can be printed in a different language, ensuring better patient understanding and improved healthcare outcomes.”
Compliance, Security, Speed, and Quality
Fetch checks all the boxes for healthcare’s unique challenges to provide time-critical translation:
- ISO 18587 certified (ACA Section 1557 compliant)
- HIPAA and SOC 2 Type II compliant
- Seamless EHR integration
- Delivery in minutes
Fetch has also been approved for the Epic Showroom, Epic Systems’ online platform where healthcare organizations and providers can discover products, services, and vendors that integrate with Epic's EHR system.
“On-demand translation for patient discharge instructions has been a missing link in the healthcare language services continuum for many years,” Donatelli added. “Balancing speed, quality, cost, and compliance has been a major challenge—until now. The Language Group and Commence™ have solved this complex problem, and we are excited to bring Fetch to healthcare providers nationwide.”
About The Language Group
The Language Group (TLG) is a trusted provider of professional language solutions, specializing in translation, localization, and interpretation services. With ISO 17100 and ISO 18587 certifications, TLG delivers high-quality, technology-driven language services to industries including healthcare, legal, and corporate enterprises. For more information on Fetch, visit https://topics.thelanguagegroup.com/fetch.
About Commence™
Commence™ creates data-centered healthcare solutions that deliver measurable outcomes across federal, state, and commercial markets. By combining clinical expertise, innovative technology, and real-world data, Commence helps agencies and providers streamline operations, improve care quality, and reduce risk across complex health programs.
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